Return Policy

We want you to be completely satisfied with your purchase

30-Day Money-Back Guarantee
We offer a full refund within 30 days of purchase, no questions asked

At DigiZKey, we stand behind the quality of our software products. If you're not completely satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. We believe in making the return process as simple and hassle-free as possible.

100% Free Returns

No restocking fees, no return shipping costs, no hidden charges

Eligibility Requirements
  • Return request must be initiated within 30 days of purchase
  • Product license key must not have been activated or used
  • Original proof of purchase (order confirmation email) required
  • Product must be in its original, unmodified condition
How to Request a Return
1

Contact Support

Email us at [email protected] with your order number and reason for return

2

Receive Confirmation

Our team will review your request and send you a return authorization within 24 hours

3

Get Your Refund

Once approved, your refund will be processed to your original payment method within 5-7 business days

Refund Processing Time
Return Request ReviewWithin 24 hours
Refund Processing1-2 business days
Funds Available in Account5-7 business days

* Processing times may vary depending on your financial institution

Exceptions & Special Cases

Non-Returnable Items

  • Products with activated or used license keys
  • Digital downloads that have been accessed or downloaded
  • Promotional or discounted items marked as "final sale"

Extended Return Period

Purchases made during holiday periods (November 15 - December 31) are eligible for returns until January 31 of the following year.

Need Help?

If you have any questions about our return policy or need assistance with a return, our customer support team is here to help.

Email: [email protected]

Response Time: Within 24 hours

Last updated: December 20, 2025